Download a complete archive of your data (Owner)
Separate from the diary PDF and CSV exports covered elsewhere in this section, Rated5 also offers a full data archive of everything on your account — reachable from the billing page, and available to the Owner only.
How this differs from the diary export
The diary PDF and CSV exports (covered in separate articles) are scoped to a date range of up to 366 days, and are available to Owner, Manager and Read-only roles. The data archive is a different feature entirely: it’s Owner-only, it isn’t scoped to a date range at all, and it isn’t reached from the reports area — it’s reached from the billing page.
Where the diary export covers one premises at a time, the data archive covers every record type across every premises on the account, plus an organisation-level identity audit log. It’s built as a ZIP file alongside a summary PDF, giving you a complete copy of your account’s data in one place.
Requesting an archive
- Open the billing page (Owner access only).
- Request a data export.
- The archive covers the full history of every premises, not a chosen date range. It can take a little while to generate if a premises has a lot of history, but it always completes and returns the full file.
- You’ll be sent a download link for the finished archive.
About the download link
The archive isn’t delivered as an in-app download — instead you receive a single-use link. It works from wherever you open it, including directly from the email, without needing to be logged in. The link expires 72 hours after it’s issued. Request a fresh export if the archive is needed again after that.
See the wider reports & EHO exports feature set.
Was this helpful?