Every problem, tracked to resolution
When a reading falls outside a safe range, Rated5 doesn't just flag it — it walks your team through the right response, step by step, and keeps a permanent record of what happened.
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- Moved stock to walk-in
- Called engineer
- Re-checked 4.0°C — in range
A guided response, not a blank form
Six built-in decision trees cover the situations that actually come up — a fridge running warm, a freezer failing, hot-hold dropping below temperature, a failed checklist item, a miscalibrated probe. Whoever's on shift is walked through the right steps, in order, without needing to remember the procedure from a poster on the wall.
Named, timed, and permanent
Every step in a corrective action is recorded with who did it and when. Nothing is ever edited or deleted after the fact — a wording change to the guidance later never rewrites what actually happened, because the record snapshots the exact steps as they were at the time.
Someone has to check it's actually fixed
Closing a corrective action needs sign-off from a manager or owner — and they can't verify their own action unless they're the only manager or owner on the premises. A second pair of eyes is built into the process, not left to chance.
Not just fridges
Corrective actions cover more than temperatures — a failed opening check, a rejected delivery, a failed probe calibration all open the same guided response. One system for every kind of problem on your premises, not a different process for each.